Jump to content


Photo
- - - - -

Template Lost When Error


  • Please log in to reply
10 replies to this topic

#1 tj combos

tj combos

    Member

  • Members
  • PipPip
  • 11 posts

Posted 10 October 2011 - 07:50 AM

Hello,
In Print Station, after select and print, the template disappeared, I have to click on the top right Setting icon for it to refresh templates listing.
Why is this?

#2 Shotaro I - Seagull Support

Shotaro I - Seagull Support

    Member

  • Moderators
  • 472 posts
  • LocationJapan

Posted 12 October 2011 - 06:23 PM

Hello,
In Print Station, after select and print, the template disappeared, I have to click on the top right Setting icon for it to refresh templates listing.
Why is this?


Hi tj combos,
We've been reported the same issue on Print Station on BarTender 9.4 in some environments. The issue will be fixed in future version.

It looks it happens on local folder and not happens on shared network folder on specified by UNC path.
So workaround is In BarTender Print Station Setup > Folder,
specify your local folder by UNC Path.
Basically, replace "C:\" by "\\127.0.0.1\C$\" (C$ is for C drive.)

if your folder is
"C:\Documents and Settings\myUserName\My Documents\BarTender\Formats"
then
"\\127.0.0.1\C$\Documents and Settings\myUserName\My Documents\BarTender\Formats"

Sorry for the inconvenience and hope it helps.

#3 sk1331

sk1331

    Member

  • Members
  • PipPip
  • 25 posts

Posted 23 November 2011 - 07:07 AM

Hi tj combos,
We've been reported the same issue on Print Station on BarTender 9.4 in some environments. The issue will be fixed in future version.

It looks it happens on local folder and not happens on shared network folder on specified by UNC path.
So workaround is In BarTender Print Station Setup > Folder,
specify your local folder by UNC Path.
Basically, replace "C:\" by "\\127.0.0.1\C$\" (C$ is for C drive.)

if your folder is
"C:\Documents and Settings\myUserName\My Documents\BarTender\Formats"
then
"\\127.0.0.1\C$\Documents and Settings\myUserName\My Documents\BarTender\Formats"

Sorry for the inconvenience and hope it helps.


I'm having the same problem, while printing from the network. I tried the fix and I got an error the it's not valid. I'm using drive letter Z: so tried "\\127.0.0.1\C$\Z" , "\\127.0.0.1\Z$" and "\\127.0.0.1\Z$\Z" What else can I do to fix this?

#4 Gene H

Gene H

    Director of Technical Services

  • Administrators
  • 124 posts

Posted 23 November 2011 - 09:24 AM

Hello sk1331,

I suspect that your “Z” drive is actually not a local drive, but a mapped to a network location instead. In that case, you wouldn’t want to use the loopback IP address (127.0.0.1) which points back to your local computer, but you would instead want to use the actually IP Address or UNC path to the computer that hosts the network share.



Find the UNC path of a mapped network drive

Mapped Network Drives allow you to associate a local drive letter with a folder on another computer over a network. The “mapping” allows you to specify a drive letter instead of the full UNC path of the network location when navigating to the shared folder.

However, using Mapped Network Drives can also cause various problems with many applications. The mappings themselves are user specific, so applications running in different user scopes may not be able to access them. It is generally recommended that you use the full UNC path instead of the mapped drive letter whenever possible.

Unfortunately, it is sometimes difficult to find the full UNC path to the shares once they are created. You can use the Windows Command Line to easily find the UNC path to all of your computers mapped drives.

To do this:

1. Open the Windows Start Menu
2. Click on RUN
3. Type “CMD” into the Run dialog
4. When the Command Prompt window opens, type in “Net Use

Attached File  NetUse.PNG   30.71K   2 downloads

You will see all of your mapped drives listed with their respective UNC paths. Just replace the mapped letter drive with the full UNC path. In this example, I would replace “Z:\” with “\\srvfile\Temp”.

You can check to make sure that that the location is correct by clicking on My Computer and typing the UNC patch into the address bar.

#5 sk1331

sk1331

    Member

  • Members
  • PipPip
  • 25 posts

Posted 23 November 2011 - 10:34 AM

Hello sk1331,

I suspect that your “Z” drive is actually not a local drive, but a mapped to a network location instead. In that case, you wouldn’t want to use the loopback IP address (127.0.0.1) which points back to your local computer, but you would instead want to use the actually IP Address or UNC path to the computer that hosts the network share.



Find the UNC path of a mapped network drive

Mapped Network Drives allow you to associate a local drive letter with a folder on another computer over a network. The “mapping” allows you to specify a drive letter instead of the full UNC path of the network location when navigating to the shared folder.

However, using Mapped Network Drives can also cause various problems with many applications. The mappings themselves are user specific, so applications running in different user scopes may not be able to access them. It is generally recommended that you use the full UNC path instead of the mapped drive letter whenever possible.

Unfortunately, it is sometimes difficult to find the full UNC path to the shares once they are created. You can use the Windows Command Line to easily find the UNC path to all of your computers mapped drives.

To do this:

1. Open the Windows Start Menu
2. Click on RUN
3. Type “CMD” into the Run dialog
4. When the Command Prompt window opens, type in “Net Use

Attached File  NetUse.PNG   30.71K   2 downloads

You will see all of your mapped drives listed with their respective UNC paths. Just replace the mapped letter drive with the full UNC path. In this example, I would replace “Z:\” with “\\srvfile\Temp”.

You can check to make sure that that the location is correct by clicking on My Computer and typing the UNC patch into the address bar.



I tried this and after printing the label format still disappears.

#6 Shotaro I - Seagull Support

Shotaro I - Seagull Support

    Member

  • Moderators
  • 472 posts
  • LocationJapan

Posted 23 November 2011 - 11:11 PM

In BarTender Print Station Setup,
Make sure [Folder] is like "\\fileServersComputername\shareFolderName" and doesn't start from drive letter "Z:\".
If the problem still happens, please contact to Technical Support.

#7 PulsaMatt

PulsaMatt

    Member

  • Members
  • PipPip
  • 20 posts
  • LocationRochester, NY - USA

Posted 23 February 2012 - 07:12 AM

We're seeing what I would call disappearing labels as well. No error involved just have to restart print station every few prints on frequently used labels ... its a significant issue for my factory personnel trying to use it.

Tried the UNC path as suggested and thats not helping either. I'm willing to try any other suggestions.

Will this be fixed in the next version of Bartender? If so, any idea when this will be released?

#8 PulsaMatt

PulsaMatt

    Member

  • Members
  • PipPip
  • 20 posts
  • LocationRochester, NY - USA

Posted 19 March 2012 - 07:29 AM

Can anyone from Seagull say if this issue was addressed in Bartender 10 that just came out? If so I'll be jumping on that upgrade ASAP.

#9 Gene H

Gene H

    Director of Technical Services

  • Administrators
  • 124 posts

Posted 19 March 2012 - 11:55 AM

Hello,

The fix for this issue was not included in the initial release of version 10. It required a fairly significant redesign to our Print Station implementation, and we needed extra time to test it thoroughly before releasing it. We've confirmed with our developers that this fix should make the first service release for version 10, which will be out in the next 4 to 6 weeks.

I understand that this is a significant problem for those that are experiencing it, and I apologize for the delay. We will keep you posted on any new developments, and we will update this topic as soon as we release SR1 for version 10.

Just an administrative note, service releases are free upgrades for anyone already using the current version (version 10 in this case). So there is no problem with upgrading to version 10 in anticipation of SR1. But, if you want to wait until SR1 actually hits the website, that's fine too.

Any questions about getting an upgrade should be directed toward your regional sales office. You can find all of our contact information here:

http://www.seagullsc...contact_us.aspx

Thank you for your patience, and I apologize again for the delay.

#10 GDLbrands

GDLbrands

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 27 March 2012 - 12:29 PM

Just a heads up that we are also having this issue in version 10. Looking forward to the fix, if I am still alive by then, as our team doing label printing are demanding me to fix it. I had to remind them I'm not the software developer, so good to see you guys are on to it.

Hello,

The fix for this issue was not included in the initial release of version 10. It required a fairly significant redesign to our Print Station implementation, and we needed extra time to test it thoroughly before releasing it. We've confirmed with our developers that this fix should make the first service release for version 10, which will be out in the next 4 to 6 weeks.

I understand that this is a significant problem for those that are experiencing it, and I apologize for the delay. We will keep you posted on any new developments, and we will update this topic as soon as we release SR1 for version 10.

Just an administrative note, service releases are free upgrades for anyone already using the current version (version 10 in this case). So there is no problem with upgrading to version 10 in anticipation of SR1. But, if you want to wait until SR1 actually hits the website, that's fine too.

Any questions about getting an upgrade should be directed toward your regional sales office. You can find all of our contact information here:

http://www.seagullsc...contact_us.aspx

Thank you for your patience, and I apologize again for the delay.



#11 Gene H

Gene H

    Director of Technical Services

  • Administrators
  • 124 posts

Posted 25 May 2012 - 10:15 AM

Hello,

We've released 10.0 SR1, and this issue has been addressed and fixed. For what it's worth, we've made some other Print Station improvements that should increase speed and performance.

You can download SR1 here: http://www.seagullsc.../fixes_100.aspx

You can just install that right over the top of your current installations.

Let us know if you have any problems, and thanks for your patience as we worked on that.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users